The Tirhani Group is not just about asset valuation, disposal and training. We have never been just about asset valuation, disposal and training. We are about passion, integrity, quality and, above all, service excellence.
VISION
We offer integrated one-stop asset valuation, disposal and training solutions.
MISSION
We add value to our clients by providing flexible and innovative, world-class asset valuation, disposal and training solutions, which are tailor-made to each client’s particular needs and delivered through uncompromising professionalism based on our principles of customer orientation, integrity and fair play.
VALUES
Our culture of service excellence is driven by deeply-entrenched values and a philosophy of conducting business in a manner that differentiates us from the rest.
 Customer Focus/Service Excellence
We make every client’s experience with us a delightful one because we know that the client is king. We merely act as neutral agents for our clients and avoid the compromising position and conflict of interest usually created by practices in which auctioneers are tempted to trade for their own accounts.
Continuous Improvement (Innovation & Creativity)
We never stand still. We know that life is a never-ending adventure into the future. We strive for continuous improvement through our pioneering spirit of innovation and crativity.
Integrity (Honesty; Fairness; Respect & Sincerity)
We are true to ourselves because then we are true to everybody. We do not abuse the position of trust bestowed upon us by our clients who entrust their most valued assets to us. Our integrity is the source of our humility. We remain humble, responsive and polite to our clients because we know that respect is reciprocal.
Passion and fun
We love what we do and we do it with pride. We are blessed with a great sense of fun. We play as hard as we work and we know that laughter is the sweetest sound of all.
Professionalism
We do not tolerate unprofessional work because we know that reputation counts for everything. We know that we are only as good as our last encounter with our clients.
Quality (Consistency & Punctuality)
We promise our clients consistent, reliable, dependable, responsive and punctual service. We pay attention to detail because we know that it’s the little things that matter to our clients.
Teamwork
We are only as good as the sum of our collective effort. We take care of each other because we know that there is no secret formula that makes strong teams out of weak individuals. We empower our people so that they can realize their own achievements because each individual’s success is the team’s success and that is success forms the building blocks of our company.
CORPORATE SOCIAL RESPONSIBILITY (CSI)
We work with the community to make a difference because we know that we have to give something back to the people who consistently support us. We support long-term, sustainable projects as opposed to once-off donations and handouts because we believe that aid, which makes beneficiaries more dependent instead of making them self-sufficient does more harm than good. As Gandhi once said, ‘You give a man a fish, he eats for a day. You teach a man to fish, he eats for a lifetime.’
We offer our auctioneering services either free of charge or at discounted rates at charity auctions. We involve the beneficiaries of such charity events in the organisation, as part of our philosophy to offer self-sustainable development. For instance, we introduce the beneficiaries to companies that can donate auction items at cost or discounted values, which we then auction with the understanding that the profit thereof accrues to the beneficiaries. The partnerships that the beneficiaries establish in the process and the organizational skills that they gain through their involvement makes them self sufficient instead of being passive recipients of donor funds. |
